NEW USER - HARDWARE FAILURE - PLEASE HELP - Page 4

Cosmo · 2005-10-15, 21:43

just got another reading from Everest - this seems to have more info than last time - my CPU is now showing 42 degrees (which wasn't listed last time in the report) whilst AUX is showing 79 - what does this all mean??

The voltages however still seem to differ from the superutilities program.

sorry if I'm providing "too much" info but I want you to get as clearer picture as you can.

Maybe my CPU isn't overheating after all - maybe it's this AUX - whatever that is??

Field Value
Sensor Properties
Sensor Type ITE IT8705F (ISA 290h)
GPU Sensor Type Driver (NV-DRV)

Temperatures
Motherboard 54 °C (129 °F)
CPU 42 °C (108 °F)
Aux 79 °C (174 °F)
GPU 56 °C (133 °F)
Hitachi HDS722580VLAT20 32 °C (90 °F)
SAMSUNG SP1203N 33 °C (91 °F)

Cooling Fans
CPU 5444 RPM
Chassis 2766 RPM

Voltage Values
CPU Core 1.57 V
+2.5 V 3.17 V
+3.3 V 2.96 V
+5 V 5.03 V
+12 V 9.02 V
+5 V Standby 1.99 V
VBAT Battery 3.09 V
Debug Info F 1F 3D FF
Debug Info T 79 54 42
Debug Info V 62 C6 B9 BB 8D 88 52 (47)

Hope you can make sense of it all

paulunderwood · 2005-10-15, 21:46

Confusing info from the utilities.

First clean out the heatsink of dust.

The heatsink fan should be blowing down -- the power socket is not symmetric -- it will only fit on in only one way.

Let the system fans extract air.

Check the power supply unit. The voltages look all over the place. Is the power supply unit hot to touch? Is it dusty?

Also use BIOS defaults.

To me it looks like a dodgy PSU -- plus insufficient case cooling.

If you suspect the PSU then get it tested and if neccessay replace it -- they don't last for ever.
HTH

Cosmo · 2005-10-15, 22:02

hi paulunderwood

Thanks for your post.

As you can see from my posts I have been trying to sort this for some time.

I can confirm the heatsink is free of dust and dirt. Thanks for the info re installing the CPU fan - I do have it installed correctly and have the case cooling fans correctly installed also. (as described by cruelty & moo earlier)

regards my last post - do you know what the AUX entry is referring to? I ran Everest a couple of days ago (see earlier post) and the CPU temp wasn't listed. Howerver this time it appears it is and is only showing around 41 - 43 degrees which I understand is acceptable - If these readings are to be believed of course. I seem to have conflicting reports depending on what software i run.

The power supply doesn't appear to be that hot and in fact the insides of the machine doesn't seem to be very warm either??

Would you have a recommendation of a new power supply? As i said in my first post, I think I maybe a bit out of my league here (although learning every day) but these things baffle the hell out of me.

Again thanks for your post and any further help you could give would be greatly appreciated.

BTW the everest program is still showing Aux at 79 Degrees - and I'm not sure whether to have the PC on or not with these temps? Although Motherboard is showing 54 Degrees & CPU at 42.

Thanks again

paulunderwood · 2005-10-15, 22:09

I've looking around the net and found this (hopefully relavent) at:
http://www.lavalys.com/products/faq.php?pid=1&lang=en

Quote:

A#18: There is no standard for sensor registers layout, so the "Aux" temperature could show the temperature of the CPU or the motherboard, or might be a non-connected wire of the sensor chip, and so it could show a bogus value.

So the high temperature could be bogus!

The PSU should be about body temparature.

See if you can get hold of someone with a volt meter to test the PSU. My local guy retails a special "computer voltmeter" into which you just plug the various cables to be tested. I would recommend getting it tested first before replacing it, but it looks like the PSU is on its way out.

Cosmo · 2005-10-15, 22:18

cheers for that - so it could be a spurious reading then!

Unfortunately I still have my original problem of re-booting when trying to play the flight sims and stuff.

I have a mate who would possibly have a multimeter - would you know if I should check it with it all pluged in? and what voltages would I be looking for - or maybe I should whip it out and take it to someone who knows what their doing??

Thanks for your time and I'm beginning to think youre probably right with power supply given the various readings I've been getting. Although I don't know what software's readings to trust anymore as I've ran quite a few, all with different results.

Any recommendations re power supplies would be greatly received.......

Thanks again for your feedback......

paulunderwood · 2005-10-15, 22:28

I don't know much about PSUs. I suppose a 300W is going to be good enough for an Athlon. There are many type and you can spend anything from £25. Some now have several fans, including one that extracts just above the CPU. The most recent ones I have bought were Q-tec and WinPower.

paulunderwood · 2005-10-15, 23:07

It looks like 300W is almost obsolete! Go for a 450W if you have to replace the PSU.

The power supply has to be plugged in to test it -- however I am by no means really knowledgable about electricity.

When I took my PSU back to the shop, my man tested it with the special voltmeter and all seemd okay. But these meters don't measure the ampage. Despite what he and his voltmeter was saying, I still bought a replacement and all was well.

moo · 2005-10-16, 04:26

May i ask if you care to test your psu there are cheep ones on the net for 20 dollars.

Cruelty · 2005-10-16, 07:33

From all the readings you posted I would believe those supplied by smartguardian, therefore:
1. Your CPU is not overheating (44C).
2. 79C reading comes probably from something that is not connected or not configured.
3. You REALLY NEED to check your PSU.

As for the direction of mounting your heatsink - there are two possiblities:
1. "wrong" - when the heatsink partially rests on CPU socket (limiting direct contact with CPU).
2. "right" - heatsink rests ONLY on CPU core + those 4 black spacers.

Cosmo · 2005-10-16, 21:17

Hi guys,

thanks for all your input.

Unfortunately I am more confused than ever now......

Although I have been asked to rely on the figures given by smartguardian as opposed to the software that came with my CD (SuperUtilities) - I have also ran SiSoft Sandra and everest. It seems all these programs "share" info with each other - or at least have some bearing on them. All seem to get info from the BIOS (I think) which as stated earlier shows my CPU temp at 50 Degrees even on a cold boot up (the PC left off overnight). Anyway I'm not sure what figures to trust anymore and am more and more convinced that the temp figures must be wrong as I don't believe my computer is getting as hot as it's saying it is. Surely if it was, my PC would be re-booting all the time? Its set in the BIOS to power down when reaching 70 Degrees.

However the strangest thing is that I decided to install SP2 again to see how my PC ran (I was convinced earlier that this may have caused a problem). After install it appeared to remove my NVidia drivers and there was no mention of my display adapter under device manager. Hence my computer took a while to even scroll to the bottom of a web page. I tried to install the latest NVidia driver and "was told" that I have no hardware that matched the driver. Once I loaded the "standard" VGA driver from my motherboard CD I was then able to install the NVidia driver.

After this I ran my Flight Sim program - and hey presto I was on for about an hour with no crashes. (this was on basic default settings). I decided to turn all flight sim settings to max (textures, shadows etc) and it still worked fine.

I then ran the 3DMark05 program (which froze after approx 2 mins before) and it ran through the entire program and gave me a score of 1755 - I don't know if this is good or bad as I couldn't make sense of the website it took me to - but at least it ran the full program.

I then decided to run the prime95 program - but this ran for approx 4 mins and then powered my computer down instantly. I am baffled as to why this happened. Is there any settings I need to change before I run the tests? (maybe it read that my CPU had got to 70 Degrees) - although I booted up straight away and smartguardian showed cpu at 42 (still showed system temp at 79 Degrees - info which it "shared" with superutilities) Superutilities showed this temp till I re-booted and then reverted to 61 degrees (which it's still showing now). Nothing appears in the "System temp" on my superutilities program until I run everest or smartguardian and then it reads about 42-44 (it appears the system temp & CPU temp are reversed - is this possible??)

As you can see - it's all very confusing and I don't know if there is still a problem or not - I will try and run the sim for a longer period and see how stable it all is. I will post back with any issues/problems.

I would like to take this opportunity to thank everyone that has given their time & knowledge in helping me with this problem and I'm sure it will only be a matter of time before i return - sorry guys

moo · 2005-10-17, 00:27

Correct me if i am wrong but the sensors are given a precentage for cpu temp because the sensor is not actually on the die but actually on bottom of cpu socket.
from reading
http://images.google.com/imgres?imgu...ial_s%26sa%3DG

Secondly, AMD CPUs do not have an internal diode to measure CPU temperature, and in the case of Intel CPUs, the internal diode is not accurate enough for good measurements. So it is not possible to measure the temperature there, where it matters, inside the CPU core. With a simulator, the temperature can be measured right in the simulated die.

2005-10-15, 21:46	#35
paulunderwood Sep 2002 Database er0rr 3739₁₀ Posts	Confusing info from the utilities. First clean out the heatsink of dust. The heatsink fan should be blowing down -- the power socket is not symmetric -- it will only fit on in only one way. Let the system fans extract air. Check the power supply unit. The voltages look all over the place. Is the power supply unit hot to touch? Is it dusty? Also use BIOS defaults. To me it looks like a dodgy PSU -- plus insufficient case cooling. If you suspect the PSU then get it tested and if neccessay replace it -- they don't last for ever. HTH Last fiddled with by paulunderwood on 2005-10-15 at 21:47

2005-10-15, 23:07	#40
paulunderwood Sep 2002 Database er0rr 3739₁₀ Posts	It looks like 300W is almost obsolete! Go for a 450W if you have to replace the PSU. The power supply has to be plugged in to test it -- however I am by no means really knowledgable about electricity. When I took my PSU back to the shop, my man tested it with the special voltmeter and all seemd okay. But these meters don't measure the ampage. Despite what he and his voltmeter was saying, I still bought a replacement and all was well. Last fiddled with by paulunderwood on 2005-10-15 at 23:08

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2005-10-15, 21:43	#34
Cosmo Oct 2005 Milton Keynes UK 2³×3 Posts	just got another reading from Everest - this seems to have more info than last time - my CPU is now showing 42 degrees (which wasn't listed last time in the report) whilst AUX is showing 79 - what does this all mean?? The voltages however still seem to differ from the superutilities program. sorry if I'm providing "too much" info but I want you to get as clearer picture as you can. Maybe my CPU isn't overheating after all - maybe it's this AUX - whatever that is?? Field Value Sensor Properties Sensor Type ITE IT8705F (ISA 290h) GPU Sensor Type Driver (NV-DRV) Temperatures Motherboard 54 °C (129 °F) CPU 42 °C (108 °F) Aux 79 °C (174 °F) GPU 56 °C (133 °F) Hitachi HDS722580VLAT20 32 °C (90 °F) SAMSUNG SP1203N 33 °C (91 °F) Cooling Fans CPU 5444 RPM Chassis 2766 RPM Voltage Values CPU Core 1.57 V +2.5 V 3.17 V +3.3 V 2.96 V +5 V 5.03 V +12 V 9.02 V +5 V Standby 1.99 V VBAT Battery 3.09 V Debug Info F 1F 3D FF Debug Info T 79 54 42 Debug Info V 62 C6 B9 BB 8D 88 52 (47) Hope you can make sense of it all

2005-10-15, 22:02	#36
Cosmo Oct 2005 Milton Keynes UK 30₈ Posts	hi paulunderwood Thanks for your post. As you can see from my posts I have been trying to sort this for some time. I can confirm the heatsink is free of dust and dirt. Thanks for the info re installing the CPU fan - I do have it installed correctly and have the case cooling fans correctly installed also. (as described by cruelty & moo earlier) regards my last post - do you know what the AUX entry is referring to? I ran Everest a couple of days ago (see earlier post) and the CPU temp wasn't listed. Howerver this time it appears it is and is only showing around 41 - 43 degrees which I understand is acceptable - If these readings are to be believed of course. I seem to have conflicting reports depending on what software i run. The power supply doesn't appear to be that hot and in fact the insides of the machine doesn't seem to be very warm either?? Would you have a recommendation of a new power supply? As i said in my first post, I think I maybe a bit out of my league here (although learning every day) but these things baffle the hell out of me. Again thanks for your post and any further help you could give would be greatly appreciated. BTW the everest program is still showing Aux at 79 Degrees - and I'm not sure whether to have the PC on or not with these temps? Although Motherboard is showing 54 Degrees & CPU at 42. Thanks again

2005-10-15, 22:18	#38
Cosmo Oct 2005 Milton Keynes UK 24₁₀ Posts	cheers for that - so it could be a spurious reading then! Unfortunately I still have my original problem of re-booting when trying to play the flight sims and stuff. I have a mate who would possibly have a multimeter - would you know if I should check it with it all pluged in? and what voltages would I be looking for - or maybe I should whip it out and take it to someone who knows what their doing?? Thanks for your time and I'm beginning to think youre probably right with power supply given the various readings I've been getting. Although I don't know what software's readings to trust anymore as I've ran quite a few, all with different results. Any recommendations re power supplies would be greatly received....... Thanks again for your feedback......

2005-10-15, 22:28	#39
paulunderwood Sep 2002 Database er0rr 3,739 Posts	I don't know much about PSUs. I suppose a 300W is going to be good enough for an Athlon. There are many type and you can spend anything from £25. Some now have several fans, including one that extracts just above the CPU. The most recent ones I have bought were Q-tec and WinPower.

2005-10-16, 04:26	#41
moo Jul 2004 Nowhere 329₁₆ Posts	May i ask if you care to test your psu there are cheep ones on the net for 20 dollars.

2005-10-16, 07:33	#42
Cruelty May 2005 11001011000₂ Posts	From all the readings you posted I would believe those supplied by smartguardian, therefore: 1. Your CPU is not overheating (44C). 2. 79C reading comes probably from something that is not connected or not configured. 3. You REALLY NEED to check your PSU. As for the direction of mounting your heatsink - there are two possiblities: 1. "wrong" - when the heatsink partially rests on CPU socket (limiting direct contact with CPU). 2. "right" - heatsink rests ONLY on CPU core + those 4 black spacers.

2005-10-16, 21:17	#43
Cosmo Oct 2005 Milton Keynes UK 2³·3 Posts	Hi guys, thanks for all your input. Unfortunately I am more confused than ever now...... Although I have been asked to rely on the figures given by smartguardian as opposed to the software that came with my CD (SuperUtilities) - I have also ran SiSoft Sandra and everest. It seems all these programs "share" info with each other - or at least have some bearing on them. All seem to get info from the BIOS (I think) which as stated earlier shows my CPU temp at 50 Degrees even on a cold boot up (the PC left off overnight). Anyway I'm not sure what figures to trust anymore and am more and more convinced that the temp figures must be wrong as I don't believe my computer is getting as hot as it's saying it is. Surely if it was, my PC would be re-booting all the time? Its set in the BIOS to power down when reaching 70 Degrees. However the strangest thing is that I decided to install SP2 again to see how my PC ran (I was convinced earlier that this may have caused a problem). After install it appeared to remove my NVidia drivers and there was no mention of my display adapter under device manager. Hence my computer took a while to even scroll to the bottom of a web page. I tried to install the latest NVidia driver and "was told" that I have no hardware that matched the driver. Once I loaded the "standard" VGA driver from my motherboard CD I was then able to install the NVidia driver. After this I ran my Flight Sim program - and hey presto I was on for about an hour with no crashes. (this was on basic default settings). I decided to turn all flight sim settings to max (textures, shadows etc) and it still worked fine. I then ran the 3DMark05 program (which froze after approx 2 mins before) and it ran through the entire program and gave me a score of 1755 - I don't know if this is good or bad as I couldn't make sense of the website it took me to - but at least it ran the full program. I then decided to run the prime95 program - but this ran for approx 4 mins and then powered my computer down instantly. I am baffled as to why this happened. Is there any settings I need to change before I run the tests? (maybe it read that my CPU had got to 70 Degrees) - although I booted up straight away and smartguardian showed cpu at 42 (still showed system temp at 79 Degrees - info which it "shared" with superutilities) Superutilities showed this temp till I re-booted and then reverted to 61 degrees (which it's still showing now). Nothing appears in the "System temp" on my superutilities program until I run everest or smartguardian and then it reads about 42-44 (it appears the system temp & CPU temp are reversed - is this possible??) As you can see - it's all very confusing and I don't know if there is still a problem or not - I will try and run the sim for a longer period and see how stable it all is. I will post back with any issues/problems. I would like to take this opportunity to thank everyone that has given their time & knowledge in helping me with this problem and I'm sure it will only be a matter of time before i return - sorry guys

2005-10-17, 00:27	#44
moo Jul 2004 Nowhere 809 Posts	Correct me if i am wrong but the sensors are given a precentage for cpu temp because the sensor is not actually on the die but actually on bottom of cpu socket. from reading http://images.google.com/imgres?imgu...ial_s%26sa%3DG Secondly, AMD CPUs do not have an internal diode to measure CPU temperature, and in the case of Intel CPUs, the internal diode is not accurate enough for good measurements. So it is not possible to measure the temperature there, where it matters, inside the CPU core. With a simulator, the temperature can be measured right in the simulated die.