Weird freezing error, desperate for a solution.

jasong · 2016-11-16, 23:13

I've had my new computer for a few months now, and it keeps getting this weird freezing error, but no other problems. Best Buy couldn't find anything, and stress-testing on RAM, cpu and gpu passes.

Lastly, when it freezes, when I do a hard restart it inevitably freezes a second time, during the bootup sequence, which is about 5-15 seconds because of the flash drive I bought. But the second hard restart "fixes" things.

I have a Radeon RX 480, that's the main reason I upgraded, and the cpu is AMD too. I can re-run and post the cpu-z.

Stressing the machine doesn't appear to change the likelyhood of the freeze happening.

Honestly, I think it's a Microsoft problem, something to do with the "Anniversary" update, but that's just a guess.

potonono · 2016-11-17, 04:10

If you go into the control panel, administrative tools, and then the event log, are there any application, security, or system entries around the time that it freezes? If so, do they give any indication of a program or specific issue that might be the cause, or related?

retina · 2016-11-17, 04:46

Most likely causes are heat or drivers IMO. Heat would be the easiest to check for and solve. Driver problems would be more tricky.

Xyzzy · 2016-11-17, 14:47

Boot up a "live" Linux OS and see if it has problems there.

That will eliminate the OS variable.

jasong · 2016-11-17, 19:56

Quote:

Originally Posted by potonono

If you go into the control panel, administrative tools, and then the event log, are there any application, security, or system entries around the time that it freezes? If so, do they give any indication of a program or specific issue that might be the cause, or related?

Thanks for telling me about the event log, I'll start taking notes about when crashes happen and try to find a pattern.

CRGreathouse · 2016-11-18, 00:43

Quote:

Originally Posted by jasong

Thanks for telling me about the event log, I'll start taking notes about when crashes happen and try to find a pattern.

Yes. Also write down the exact time the crash the next time it happens so you can more easily find it in the logs.

2016-11-16, 23:13	#1
jasong "Jason Goatcher" Mar 2005 5·701 Posts	Weird freezing error, desperate for a solution. I've had my new computer for a few months now, and it keeps getting this weird freezing error, but no other problems. Best Buy couldn't find anything, and stress-testing on RAM, cpu and gpu passes. Lastly, when it freezes, when I do a hard restart it inevitably freezes a second time, during the bootup sequence, which is about 5-15 seconds because of the flash drive I bought. But the second hard restart "fixes" things. I have a Radeon RX 480, that's the main reason I upgraded, and the cpu is AMD too. I can re-run and post the cpu-z. Stressing the machine doesn't appear to change the likelyhood of the freeze happening. Honestly, I think it's a Microsoft problem, something to do with the "Anniversary" update, but that's just a guess.

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2016-11-17, 04:10	#2
potonono Jun 2005 USA, IL 193 Posts	If you go into the control panel, administrative tools, and then the event log, are there any application, security, or system entries around the time that it freezes? If so, do they give any indication of a program or specific issue that might be the cause, or related?

2016-11-17, 04:46	#3
retina Undefined "The unspeakable one" Jun 2006 My evil lair 2×3⁴×37 Posts	Most likely causes are heat or drivers IMO. Heat would be the easiest to check for and solve. Driver problems would be more tricky.

2016-11-17, 14:47	#4
Xyzzy "Mike" Aug 2002 3×2,647 Posts	Boot up a "live" Linux OS and see if it has problems there. That will eliminate the OS variable.