How do I know if my Radeon RX 5500 is going bad?

ShirleyC · 2023-02-14, 01:28

I am not very up to computers in this day so I'm at a loss of trying to understand what's happening with my computer. I don't play intense games, like Wow or anything that requires a lot of computing/gaming power. I play Runescape and that's it, besides browsing the internet and email on my computer.

I upgraded the ram in my computer because task manager was showing my available memory dropping under 1gb when playing with the Runescape client, having discord open, and 2 tabs in a Chrome browser. So now I have 20gb free memory and my Runescape client was playing fine for a few hours and then all of a sudden the client would shut down and log me out of the game regardless of what I was doing. (Died a few times because I wasn't there to continue fighting).

This is info regarding my graphics cards:
AMD Radeon RX 5300, GPU: 34 degrees C
AMD Radeon (TM) Graphics, GPU: 32 degrees C

My initial graphics card/video card went bad within 3 months of purchasing this HP desktop in 2022 and HP replaced it under my warranty.

How do I know if this is another graphic card/video card going bad? Thank you in advance!

paulunderwood · 2023-02-14, 11:27

Quote:

Originally Posted by ShirleyC

I am not very up to computers in this day so I'm at a loss of trying to understand what's happening with my computer. I don't play intense games, like Wow or anything that requires a lot of computing/gaming power. I play Runescape and that's it, besides browsing the internet and email on my computer.

I upgraded the ram in my computer because task manager was showing my available memory dropping under 1gb when playing with the Runescape client, having discord open, and 2 tabs in a Chrome browser. So now I have 20gb free memory and my Runescape client was playing fine for a few hours and then all of a sudden the client would shut down and log me out of the game regardless of what I was doing. (Died a few times because I wasn't there to continue fighting).

This is info regarding my graphics cards:
AMD Radeon RX 5300, GPU: 34 degrees C
AMD Radeon (TM) Graphics, GPU: 32 degrees C

My initial graphics card/video card went bad within 3 months of purchasing this HP desktop in 2022 and HP replaced it under my warranty.

How do I know if this is another graphic card/video card going bad? Thank you in advance!

There are some things to try, since things started going wrong after your memory upgrade, Re-seat the memory. Tell us what DIMMS (memory sticks) you have and how many slots. If you can, tell us what the speed of all the RAM says on the labels and what it says the speed it is running at in BIOS. Tell us whether you have the memory boost (or whatever the technology is called for your motherboard) turned on in BIOS.

ShirleyC · 2023-02-14, 15:27

Thank you for responding. This actually started before I put in the new memory sticks. I having issues with the Runescape client freezing up and getting choppy and my mouse would move choppily around on the screen for a few seconds before the RS client would completely shut down on me. Nothing else would freeze up on the computer, Chrome browser would stay up, no Blue Screen of Death. It just affected the RS client. The desktop originally came with only 8GB of memory and when I checked in Task Manager, my system would have less than 1GB memory free and that's when a friend told me that the computer was low on memory and advised me that it would be wise for me to upgrade the memory in it to see if this resolved the issue.

I have a HP Pavilion Gaming Desktop TG01-2xxx
AMD Ryzen 3 5300G with Radeon Graphics
System memory 32GB
Memory slots:2
In each slot: 1x16GB Corsair Vengeance LPX DDR4 3200MHz (https://www.bestbuy.com/site/corsair...?skuId=6448611)
Graphic device 1: AMD Radeon (TM) Graphics
Graphic device 2: AMD Radeon RX 5500

RAM speed in BIOS: 2133MHz

As far as a memory boost turned on, I am not sure but I'm going to say that it is not turned on because I wouldn't know where to locate it to turn it on. I have used it out of the box as it was shipped to me from HP.

After installing the new memory sticks, it worked really well for about 4 hours. Task manager showed my having 21GB+ memory free. And then after the 4 hour time frame, the Runescape client started shutting down on me fairly consistently every couple of minutes. I've never seen the graphic device 2's temp ever rise above 40C, or the motherboard temp go above 55C.

I've been very leery of this desktop after buying it last May and the graphics card dying completely within 3 months. When that happened, the desktop would not boot up at all and the HP tech spent 1 1/2 hours on the phone trying to have me use F2, F11, ESC to try and get the tower to boot up to no avail. It's not to that point, but if the symptom of my Runescape client shutting down all the time like this is an indicator of the graphics device going bad again, I have 3 months left on the warranty on this tower and would prefer it be resolved if it's something that is still covered by the HP warranty.

I am going to try playing on it today and see how it acts with the RS client. I lowered my graphics settings ingame to see if that would help it not crash and shut down, but with Runescape's graphics are what they are (which isn't very much) I shouldn't have to sacrifice a little bit of decent looking graphics so that my desktop will keep running the Runescape client.

This is Jagex/Runescape's specifications for running the client on a Windows computer:
Windows 7 or later
64-Bit
CPU: Intel i3+/AMD @ 2.4+ GHz
GPU: GeForce 400x, Intel HD 4x, AMD Radeon 7xxx +
OpenGL 3 or higher
RAM: 4GB
At least 8GB of storage space available for the NXT cache

paulunderwood · 2023-02-14, 15:52

Thanks for your information about your system. If it is an Intel motherboard, I think it is called "XMP" (extreme memory profile) in BIOS. You need to set that up. To get into BIOS your will have to press one of the following keys just as the machine boots -- lights flash on keyboard is a good marker -- del/F2/Esc. Save when you are done.

Oh I see. It is actually an AMD Ryzen -- I forgot what the memory boost is called in BIOS.

It is either called XMP or DCOP or maybe something else

It is called EXPO.

chris2be8 · 2023-02-14, 16:25

If you don't trust the memory run memtest86 for a few hours (eg overnight). If that reports errors you have a hardware problem. Try a few runs, at least 1 with multi-threading enabled.

If that doesn't find any errors I would suspect a software problem, especially because only Runescape is having problems. But I don't use Windows (or Runescape) so I can't help there.

Mark Rose · 2023-02-14, 16:56

Quote:

Originally Posted by paulunderwood

It is either called XMP or DCOP or maybe something else

It is called EXPO.

EXPO is only with DDR5. With DDR4, it would use Intel's XMP settings.

paulunderwood · 2023-02-14, 17:13

This might lelp you get into the BIOS: https://support.hp.com/us-en/document/bph07110

VBCurtis · 2023-02-14, 18:31

Paul- Why does OP need to mess with bios memory settings to play Runescape?

I would try another game, see if gaming causes crashes but nothing else does. If so, I would suspect the GPU again. Does the GPU have a power connector plug? Is a plug from the power supply plugged in to it? It may be crashing from lack of power, rather than overheating.

If no crashes from other games, it might just be buggy software from Runescape.

If you get crashes while running *anything* else that's not making demands of the GPU, then you're at a bit of a loss to figure out which piece is sketchy.

ShirleyC · 2023-02-14, 19:29

What would be another game that I could try to put a load on my gpu to see if that would cause a crash? Thank you!

Quote:

Originally Posted by VBCurtis

Paul- Why does OP need to mess with bios memory settings to play Runescape?

I would try another game, see if gaming causes crashes but nothing else does. If so, I would suspect the GPU again. Does the GPU have a power connector plug? Is a plug from the power supply plugged in to it? It may be crashing from lack of power, rather than overheating.

If no crashes from other games, it might just be buggy software from Runescape.

If you get crashes while running *anything* else that's not making demands of the GPU, then you're at a bit of a loss to figure out which piece is sketchy.

paulunderwood · 2023-02-14, 19:33

Quote:

Originally Posted by VBCurtis

Paul- Why does OP need to mess with bios memory settings to play Runescape?

I recently put in 128GB of DDR4 rated at 2666MHz, but the BIOS set it at 2133MHz. I had major stability issues until I set the memory up properly (with DCOP in my case). So I speak from personal experience of my AMD system.

ShirleyC · 2023-02-14, 21:55

Would a drop in my fps rate cause this?

I did a manual driver update of my AMD Radeon (TM) graphics card using Windows and it did update to a new driver. I haven't had a chance to test if this is solving my issue right now as I'm having to leave my house shortly.

2023-02-14, 01:28	#1
ShirleyC Feb 2023 7 Posts	How do I know if my Radeon RX 5500 is going bad? I am not very up to computers in this day so I'm at a loss of trying to understand what's happening with my computer. I don't play intense games, like Wow or anything that requires a lot of computing/gaming power. I play Runescape and that's it, besides browsing the internet and email on my computer. I upgraded the ram in my computer because task manager was showing my available memory dropping under 1gb when playing with the Runescape client, having discord open, and 2 tabs in a Chrome browser. So now I have 20gb free memory and my Runescape client was playing fine for a few hours and then all of a sudden the client would shut down and log me out of the game regardless of what I was doing. (Died a few times because I wasn't there to continue fighting). This is info regarding my graphics cards: AMD Radeon RX 5300, GPU: 34 degrees C AMD Radeon (TM) Graphics, GPU: 32 degrees C My initial graphics card/video card went bad within 3 months of purchasing this HP desktop in 2022 and HP replaced it under my warranty. How do I know if this is another graphic card/video card going bad? Thank you in advance!

2023-02-14, 15:52	#4
paulunderwood Sep 2002 Database er0rr 5×937 Posts	Thanks for your information about your system. If it is an Intel motherboard, I think it is called "XMP" (extreme memory profile) in BIOS. You need to set that up. To get into BIOS your will have to press one of the following keys just as the machine boots -- lights flash on keyboard is a good marker -- del/F2/Esc. Save when you are done. Oh I see. It is actually an AMD Ryzen -- I forgot what the memory boost is called in BIOS. It is either called XMP or DCOP or maybe something else It is called EXPO. Last fiddled with by paulunderwood on 2023-02-14 at 16:15

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2023-02-14, 15:27	#3
ShirleyC Feb 2023 7 Posts	Thank you for responding. This actually started before I put in the new memory sticks. I having issues with the Runescape client freezing up and getting choppy and my mouse would move choppily around on the screen for a few seconds before the RS client would completely shut down on me. Nothing else would freeze up on the computer, Chrome browser would stay up, no Blue Screen of Death. It just affected the RS client. The desktop originally came with only 8GB of memory and when I checked in Task Manager, my system would have less than 1GB memory free and that's when a friend told me that the computer was low on memory and advised me that it would be wise for me to upgrade the memory in it to see if this resolved the issue. I have a HP Pavilion Gaming Desktop TG01-2xxx AMD Ryzen 3 5300G with Radeon Graphics System memory 32GB Memory slots:2 In each slot: 1x16GB Corsair Vengeance LPX DDR4 3200MHz (https://www.bestbuy.com/site/corsair...?skuId=6448611) Graphic device 1: AMD Radeon (TM) Graphics Graphic device 2: AMD Radeon RX 5500 RAM speed in BIOS: 2133MHz As far as a memory boost turned on, I am not sure but I'm going to say that it is not turned on because I wouldn't know where to locate it to turn it on. I have used it out of the box as it was shipped to me from HP. After installing the new memory sticks, it worked really well for about 4 hours. Task manager showed my having 21GB+ memory free. And then after the 4 hour time frame, the Runescape client started shutting down on me fairly consistently every couple of minutes. I've never seen the graphic device 2's temp ever rise above 40C, or the motherboard temp go above 55C. I've been very leery of this desktop after buying it last May and the graphics card dying completely within 3 months. When that happened, the desktop would not boot up at all and the HP tech spent 1 1/2 hours on the phone trying to have me use F2, F11, ESC to try and get the tower to boot up to no avail. It's not to that point, but if the symptom of my Runescape client shutting down all the time like this is an indicator of the graphics device going bad again, I have 3 months left on the warranty on this tower and would prefer it be resolved if it's something that is still covered by the HP warranty. I am going to try playing on it today and see how it acts with the RS client. I lowered my graphics settings ingame to see if that would help it not crash and shut down, but with Runescape's graphics are what they are (which isn't very much) I shouldn't have to sacrifice a little bit of decent looking graphics so that my desktop will keep running the Runescape client. This is Jagex/Runescape's specifications for running the client on a Windows computer: Windows 7 or later 64-Bit CPU: Intel i3+/AMD @ 2.4+ GHz GPU: GeForce 400x, Intel HD 4x, AMD Radeon 7xxx + OpenGL 3 or higher RAM: 4GB At least 8GB of storage space available for the NXT cache

2023-02-14, 16:25	#5
chris2be8 Sep 2009 2⁵·7·11 Posts	If you don't trust the memory run memtest86 for a few hours (eg overnight). If that reports errors you have a hardware problem. Try a few runs, at least 1 with multi-threading enabled. If that doesn't find any errors I would suspect a software problem, especially because only Runescape is having problems. But I don't use Windows (or Runescape) so I can't help there.

2023-02-14, 17:13	#7
paulunderwood Sep 2002 Database er0rr 5·937 Posts	This might lelp you get into the BIOS: https://support.hp.com/us-en/document/bph07110

2023-02-14, 18:31	#8
VBCurtis "Curtis" Feb 2005 Riverside, CA 2·2,927 Posts	Paul- Why does OP need to mess with bios memory settings to play Runescape? I would try another game, see if gaming causes crashes but nothing else does. If so, I would suspect the GPU again. Does the GPU have a power connector plug? Is a plug from the power supply plugged in to it? It may be crashing from lack of power, rather than overheating. If no crashes from other games, it might just be buggy software from Runescape. If you get crashes while running anything else that's not making demands of the GPU, then you're at a bit of a loss to figure out which piece is sketchy.

2023-02-14, 21:55	#11
ShirleyC Feb 2023 7₁₆ Posts	Would a drop in my fps rate cause this? I did a manual driver update of my AMD Radeon (TM) graphics card using Windows and it did update to a new driver. I haven't had a chance to test if this is solving my issue right now as I'm having to leave my house shortly.