Unhappy Me: The "dead GPU" edition - Page 9

kladner · 2013-06-06, 18:27

Quote:

Originally Posted by retina

Even asking for explanations is just going to delay the response.

Focus on the outcome, not the procedures. Say what you want, and why. Give a little history in case it is another front desk drone reading instead of the initial contact. Probably not much more is needed than that.

Explanations and threats don't really go anywhere except the overworked and underpaid first line drone who doesn't really care about much except doing the minimal possible to keep his/her job. Asking them the give a lengthy explanation will just put you in the "hard problem" pile. And they will just lie to you about what happened anyway so you don't really gain anything.

Patience and sweet talk seem to have paid off (see above.) Thanks for your moderate advice.

James Heinrich · 2013-06-06, 19:09

I've got my own RMA complaint now, not GPU-related though. My Corsair H100 watercooler died, and I'm trying to get it refunded (part of their warranty policy), and it's been approved. The catch is that I replaced the stock fans with some 3rd-party fans (better airflow) and only have one of the Corsair fans with me (I'm on a 2-year "road trip"), the other I still have but in storage that I won't have access to until next January. Now Corsair won't let me RMA it without the second fan. Worst case I'll just RMA it next year (it's < 2 years into a 5-year warranty, so it'll still be covered). But still, it's a pain.

kracker · 2013-06-07, 02:11

Sorry... but...

F**K YEAH!!!

Code:

Dear [kracker]
Your RMA #[XNA**********] will be shipping from the XFX warehouse today.
the tracking number is #*************[#]

Replacement Shipment:        TOTAL:1Pcs 
               Model          SN             
               FX-777A-ZNF4

-------------------------------------------------

Estimated delivery :
Mon 6/10/2013

kladner · 2013-06-07, 04:24

Dang! A day earlier than mine!

It's great news all the same!

kracker · 2013-06-10, 18:09

The good news.... Hell yeah... !!

The bad news... this computer has only one PCI 3.0 slot.

The good news... I have two more computers which can hold it.

kladner · 2013-06-12, 03:22

Replacement 570 came in, and it is the SOC model. It runs out of the box at 845 MHz core, 950 VRAM. Of course, the whole machine is running hotter, but not terribly so. It did prompt me to clean some filters, though.

The big news, for me, is that the 570 has run the CuLu self-test 3 times successfully at stock (factory OC) settings. I'm sticking with mfaktc for the moment. I need to brush up on CuLu procedures. Took me a while to dig out the self-test switch. I'd forgotten -r, and for some reason the silly program wouldn't accept -st.

kladner · 2013-06-12, 04:52

Quote:

Originally Posted by kracker

The bad news... this computer has only one PCI 3.0 slot.

The good news... I have two more computers which can hold it.

Only one slot, as in, no place to plug it in? PCIe 3.0 doesn't really matter for our purposes, does it?

flashjh · 2013-06-12, 13:24

Quote:

Originally Posted by kladner

Only one slot, as in, no place to plug it in? PCIe 3.0 doesn't really matter for our purposes, does it?

Not for anything, as far as I know.

kracker · 2013-06-12, 14:45

Quote:

Originally Posted by kladner

Only one slot, as in, no place to plug it in? PCIe 3.0 doesn't really matter for our purposes, does it?

Sorry, I just meant one PCI-E(for the gpu) slot was on my motherboard, and it was in use.

EDIT: flashjh: Looks like you are up and runnin...

kladner · 2013-06-12, 16:06

Quote:

Originally Posted by kracker

EDIT: flashjh: Looks like you are up and runnin...

Up indeed! Good to see you back on the boards, Jerry!

kracker · 2013-06-17, 15:50

What on the whole wide green earth.....?!

I just got this mail today:

Code:

Dear [kracker]
Your RMA #[XNA*********] will be shipping from the XFX warehouse today.
the tracking number is #[FEDEX#46************]

Estimated delivery :
Tues 6/18/2013

Shipment details:
blah blah blah here

But I already got my replacement...

I guess they got confused or something, I'll have to send them a message although I don't want to.. haha

2013-06-07, 04:24	#92
kladner "Kieren" Jul 2011 In My Own Galaxy! 23656₈ Posts	Dang! A day earlier than mine! It's great news all the same! Last fiddled with by kladner on 2013-06-07 at 04:25

2013-06-10, 18:09	#93
kracker "Mr. Meeseeks" Jan 2012 California, USA 2³·271 Posts	The good news.... Hell yeah... !! The bad news... this computer has only one PCI 3.0 slot. The good news... I have two more computers which can hold it. Attached Thumbnails

2013-06-12, 03:22	#94
kladner "Kieren" Jul 2011 In My Own Galaxy! 2×3×1,693 Posts	Got it! Replacement 570 came in, and it is the SOC model. It runs out of the box at 845 MHz core, 950 VRAM. Of course, the whole machine is running hotter, but not terribly so. It did prompt me to clean some filters, though. The big news, for me, is that the 570 has run the CuLu self-test 3 times successfully at stock (factory OC) settings. I'm sticking with mfaktc for the moment. I need to brush up on CuLu procedures. Took me a while to dig out the self-test switch. I'd forgotten -r, and for some reason the silly program wouldn't accept -st.

2013-06-17, 15:50	#99
kracker "Mr. Meeseeks" Jan 2012 California, USA 4170₈ Posts	What on the whole wide green earth.....?! I just got this mail today: Code: Dear [kracker] Your RMA #[XNA*******] will be shipping from the XFX warehouse today. the tracking number is #[FEDEX#46**********] Estimated delivery : Tues 6/18/2013 Shipment details: blah blah blah here But I already got my replacement... I guess they got confused or something, I'll have to send them a message although I don't want to.. haha

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2013-06-06, 19:09	#90
James Heinrich "James Heinrich" May 2004 ex-Northern Ontario 11×311 Posts	I've got my own RMA complaint now, not GPU-related though. My Corsair H100 watercooler died, and I'm trying to get it refunded (part of their warranty policy), and it's been approved. The catch is that I replaced the stock fans with some 3rd-party fans (better airflow) and only have one of the Corsair fans with me (I'm on a 2-year "road trip"), the other I still have but in storage that I won't have access to until next January. Now Corsair won't let me RMA it without the second fan. Worst case I'll just RMA it next year (it's < 2 years into a 5-year warranty, so it'll still be covered). But still, it's a pain.