How do I know if my Radeon RX 5500 is going bad?
 

I am not very up to computers in this day so I'm at a loss of trying to understand what's happening with my computer. I don't play intense games, like Wow or anything that requires a lot of computing/gaming power. I play Runescape and that's it, besides browsing the internet and email on my computer.

I upgraded the ram in my computer because task manager was showing my available memory dropping under 1gb when playing with the Runescape client, having discord open, and 2 tabs in a Chrome browser. So now I have 20gb free memory and my Runescape client was playing fine for a few hours and then all of a sudden the client would shut down and log me out of the game regardless of what I was doing. (Died a few times because I wasn't there to continue fighting).

This is info regarding my graphics cards:
AMD Radeon RX 5300, GPU: 34 degrees C
AMD Radeon (TM) Graphics, GPU: 32 degrees C

My initial graphics card/video card went bad within 3 months of purchasing this HP desktop in 2022 and HP replaced it under my warranty.

How do I know if this is another graphic card/video card going bad? Thank you in advance!

[QUOTE=ShirleyC;624870]I am not very up to computers in this day so I'm at a loss of trying to understand what's happening with my computer. I don't play intense games, like Wow or anything that requires a lot of computing/gaming power. I play Runescape and that's it, besides browsing the internet and email on my computer.

I upgraded the ram in my computer because task manager was showing my available memory dropping under 1gb when playing with the Runescape client, having discord open, and 2 tabs in a Chrome browser. So now I have 20gb free memory and my Runescape client was playing fine for a few hours and then all of a sudden the client would shut down and log me out of the game regardless of what I was doing. (Died a few times because I wasn't there to continue fighting).

This is info regarding my graphics cards:
AMD Radeon RX 5300, GPU: 34 degrees C
AMD Radeon (TM) Graphics, GPU: 32 degrees C

My initial graphics card/video card went bad within 3 months of purchasing this HP desktop in 2022 and HP replaced it under my warranty.

How do I know if this is another graphic card/video card going bad? Thank you in advance![/QUOTE]

There are some things to try, since things started going wrong after your memory upgrade, Re-seat the memory. Tell us what DIMMS (memory sticks) you have and how many slots. If you can, tell us what the speed of all the RAM says on the labels and what it says the speed it is running at in BIOS. Tell us whether you have the memory boost (or whatever the technology is called for your motherboard) turned on in BIOS.

Thank you for responding. This actually started before I put in the new memory sticks. I having issues with the Runescape client freezing up and getting choppy and my mouse would move choppily around on the screen for a few seconds before the RS client would completely shut down on me. Nothing else would freeze up on the computer, Chrome browser would stay up, no Blue Screen of Death. It just affected the RS client. The desktop originally came with only 8GB of memory and when I checked in Task Manager, my system would have less than 1GB memory free and that's when a friend told me that the computer was low on memory and advised me that it would be wise for me to upgrade the memory in it to see if this resolved the issue.

I have a HP Pavilion Gaming Desktop TG01-2xxx
AMD Ryzen 3 5300G with Radeon Graphics
System memory 32GB
Memory slots:2
In each slot: 1x16GB Corsair Vengeance LPX DDR4 3200MHz ([url]https://www.bestbuy.com/site/corsair-vengeance-lpx-cmk32gx4m2e3200c16-32gb-2pk-x-16gb-3200mhz-ddr4-c16-dimm-desktop-memory/6448611.p?skuId=6448611[/url])
Graphic device 1: AMD Radeon (TM) Graphics
Graphic device 2: AMD Radeon RX 5500

RAM speed in BIOS: 2133MHz

As far as a memory boost turned on, I am not sure but I'm going to say that it is not turned on because I wouldn't know where to locate it to turn it on. I have used it out of the box as it was shipped to me from HP.

After installing the new memory sticks, it worked really well for about 4 hours. Task manager showed my having 21GB+ memory free. And then after the 4 hour time frame, the Runescape client started shutting down on me fairly consistently every couple of minutes. I've never seen the graphic device 2's temp ever rise above 40C, or the motherboard temp go above 55C.

I've been very leery of this desktop after buying it last May and the graphics card dying completely within 3 months. When that happened, the desktop would not boot up at all and the HP tech spent 1 1/2 hours on the phone trying to have me use F2, F11, ESC to try and get the tower to boot up to no avail. It's not to that point, but if the symptom of my Runescape client shutting down all the time like this is an indicator of the graphics device going bad again, I have 3 months left on the warranty on this tower and would prefer it be resolved if it's something that is still covered by the HP warranty.

I am going to try playing on it today and see how it acts with the RS client. I lowered my graphics settings ingame to see if that would help it not crash and shut down, but with Runescape's graphics are what they are (which isn't very much) I shouldn't have to sacrifice a little bit of decent looking graphics so that my desktop will keep running the Runescape client.



This is Jagex/Runescape's specifications for running the client on a Windows computer:
Windows 7 or later
64-Bit
CPU: Intel i3+/AMD @ 2.4+ GHz
GPU: GeForce 400x, Intel HD 4x, AMD Radeon 7xxx +
OpenGL 3 or higher
RAM: 4GB
At least 8GB of storage space available for the NXT cache

Thanks for your information about your system. If it is an Intel motherboard, I think it is called "XMP" (extreme memory profile) in BIOS. You need to set that up. To get into BIOS your will have to press one of the following keys just as the machine boots -- lights flash on keyboard is a good marker -- del/F2/Esc. Save when you are done.

Oh I see. It is actually an AMD Ryzen -- I forgot what the memory boost is called in BIOS.

It is either called XMP or DCOP or maybe something else :smile:

It is called EXPO.

If you don't trust the memory run memtest86 for a few hours (eg overnight). If that reports errors you have a hardware problem. Try a few runs, at least 1 with multi-threading enabled.

If that doesn't find any errors I would suspect a software problem, especially because only Runescape is having problems. But I don't use Windows (or Runescape) so I can't help there.

[QUOTE=paulunderwood;624914]
It is either called XMP or DCOP or maybe something else :smile:

It is called EXPO.[/QUOTE]

EXPO is only with DDR5. With DDR4, it would use Intel's XMP settings.

This might lelp you get into the BIOS: [url]https://support.hp.com/us-en/document/bph07110[/url]

Paul- Why does OP need to mess with bios memory settings to play Runescape?

I would try another game, see if gaming causes crashes but nothing else does. If so, I would suspect the GPU again. Does the GPU have a power connector plug? Is a plug from the power supply plugged in to it? It may be crashing from lack of power, rather than overheating.

If no crashes from other games, it might just be buggy software from Runescape.

If you get crashes while running *anything* else that's not making demands of the GPU, then you're at a bit of a loss to figure out which piece is sketchy.

What would be another game that I could try to put a load on my gpu to see if that would cause a crash? Thank you!




[QUOTE=VBCurtis;624931]Paul- Why does OP need to mess with bios memory settings to play Runescape?

I would try another game, see if gaming causes crashes but nothing else does. If so, I would suspect the GPU again. Does the GPU have a power connector plug? Is a plug from the power supply plugged in to it? It may be crashing from lack of power, rather than overheating.

If no crashes from other games, it might just be buggy software from Runescape.

If you get crashes while running *anything* else that's not making demands of the GPU, then you're at a bit of a loss to figure out which piece is sketchy.[/QUOTE]

[QUOTE=VBCurtis;624931]Paul- Why does OP need to mess with bios memory settings to play Runescape?
[/QUOTE]

I recently put in 128GB of DDR4 rated at 2666MHz, but the BIOS set it at 2133MHz. I had major stability issues until I set the memory up properly (with DCOP in my case). So I speak from personal experience of my AMD system.

Would a drop in my fps rate cause this?

I did a manual driver update of my AMD Radeon (TM) graphics card using Windows and it did update to a new driver. I haven't had a chance to test if this is solving my issue right now as I'm having to leave my house shortly.

[QUOTE=ShirleyC;624950]Would a drop in my fps rate cause this?

I did a manual driver update of my AMD Radeon (TM) graphics card using Windows and it did update to a new driver. I haven't had a chance to test if this is solving my issue right now as I'm having to leave my house shortly.[/QUOTE]

Computers are highly complicated, with many things that can go wrong. Something in one place will affect something else in another. I guess that my system's problem with a low memory setting was not responsive enough for the main processor. This could be the case with your computer. Or it could be a problem with your graphics driver, or one of several hundred things. The thing to do is make a change and test, test, test. I ideally one would strip the machine down to the basic hardware and test those components. In my view, your problem is benign; It started when you installed new RAM. I strongly recommend you try to set the RAM speed to its correct setting.

Then the obvious first thing (before changing anything) would be to remove the new memory and see if it returns to the old behavior with the old memory. If so, the problem is related to the memory (not the GPU) - much more likely a configuration issue than actual bad memory, the two of which could not easily be distinguished by any software test.

This raises the question: do we have a torture test for GPUs, like prime95 does for CPUs? There would certainly be use for it, especially when it's not certain whether the GPU is part of the problem.

[QUOTE=Andrew Usher;624964]
This raises the question: do we have a torture test for GPUs, like prime95 does for CPUs? There would certainly be use for it, especially when it's not certain whether the GPU is part of the problem.[/QUOTE]

I've had pretty good results with OCCT for the GPU - it will tell you when it finds errors.

[QUOTE=Andrew Usher;624964]Then the obvious first thing (before changing anything) would be to remove the new memory and see if it returns to the old behavior with the old memory. If so, the problem is related to the memory (not the GPU) - much more likely a configuration issue than actual bad memory, the two of which could not easily be distinguished by any software test.[/QUOTE]

See the second sentence of post #3.

[QUOTE=VBCurtis;624975]See the second sentence of post #3.[/QUOTE]

Quite. I think low memory caused the choppiness and the slow memory setting is causing problems now. Shirley had one GPU go wrong and I can understand why she thinks that it is the GPU again.

On my AMD computer, ecpp-mpi would drop sub-processes or the machine would completely freeze. See: [url]https://mersenneforum.org/showthread.php?t=28286[/url] Now: uptime 9 days under full load.

When I went into my desktop's BIOS, I did not see any options for XMP, ECHO, or any ability to tab to the system memory at all. My friend told me that my motherboard, for AMD, is a low end one that does not support the 3200 speed of those ram sticks.

Have you tried any of these? The last seems most useful, with purpose-built test utilities to choose from
[url]https://computerinfobits.com/how-to-check-if-gpu-is-working-properly/[/url]
[url]https://www.onecomputerguy.com/signs-of-gpu-failure/[/url]
[url]https://www.raymond.cc/blog/having-problems-with-video-card-stress-test-its-memory/[/url] and see comments section for more

I have an RX5700XT that is intermittently reliable, so unreliable it is not usually installed. Good luck.

[QUOTE=ShirleyC;625011]When I went into my desktop's BIOS, I did not see any options for XMP, ECHO, or any ability to tab to the system memory at all. My friend told me that my motherboard, for AMD, is a low end one that does not support the 3200 speed of those ram sticks.[/QUOTE]

Can you see an "Advanced" tab when in BIOS? If not, restart and just as you choose the BIOS from the menu quickly press "a".

HP don;t like you going into BIOS as it causes them too much traffic for their support teams. Maybe you could them an earache about your RAM upgrade.

It maybe that HP have not added XMP to your BIOS and you will have run the RAM at 2133Mhz and try to find another way to get your system to be stable.

[QUOTE=ShirleyC;625011]When I went into my desktop's BIOS, I did not see any options for XMP, ECHO, or any ability to tab to the system memory at all. My friend told me that my motherboard, for AMD, is a low end one that does not support the 3200 speed of those ram sticks.[/QUOTE]

There should be a button A-XMP oder AMP to activate XMP in the AMD-Bios. You have to save the changes and reboot. (maybe you have to update the bios via USB-Stick).

I there any chance of swapping your 3200MHz RAM DIMMs for some 2133MHz RAM DIMMs?

[QUOTE=ShirleyC;624938]What would be another game that I could try to put a load on my gpu to see if that would cause a crash? Thank you![/QUOTE][url]https://www.geeks3d.com/furmark/[/url]

:mike:

Btw, it's not a good thing to have "free RAM". The OS should always utilize all the RAM, even just for keeping stuff in the RAM that it might or might not need in a few minutes.

I'm not saying having 32 GB of RAM is bad, but for your usage I very much doubt you needed it.

I have 16 GB of RAM on a gaming computer. Don't fixate on "free RAM" even though some optimizer tools tried to sell that as a benefit.

This is for Linux, but true for Windows as well: [url]https://www.cloudways.com/blog/linux-ate-my-ram-memory-myth-busted/[/url]

So apparently this is an issue between my AMD graphics card and the Runescape client. This is the response I've received from Jagex support in regards to this:


Hi Shirley,
Thank you for contacting Jagex Customer Support, Mod Ferret here to help!
We are aware of reports of this issue. The team have recently released an update for the client which was hoped would fix the issue for most players, but it seems that there may be another separate issue which is only affecting players who are using AMD Radeon graphics cards.
We have received a few reports from other players that resetting their AMD Adrenalin settings to Default may help reduce the crashes, particularly if the graphics card has been overclocked.
We have also been informed that rolling back your graphics drivers to an older version may help to resolve this issue. It seems that 22.5.1 is the most recent version which doesn't cause these issues. So please try removing your currently installed graphics drivers and installing the 22.5.1 version to see if that helps.
If that doesn't help, we have also been informed that reducing graphics settings to Minimum may also help to reduce the frequency of crashes.
As such, please give this a go to see if it helps.
However, if the problem remains after trying that, I'm afraid we will need to wait for the team to complete their investigation.
Thank you for your patience and understanding while the team work to resolve this issue.
If there is anything else you need, please get back in touch with us here or head over to our Support Centre - we're always here to help.



This computer is still under warranty because I haven't even had it a year, and from looking at the online Redditt posts regarding the issues between AMD graphics and the Runescape client, this issue has been going for some players since October of last year.

Do I totally switch gears and buy an Intel desktop with Nvidia GPU? I totally deflated/frustrated and can't be out buying new computers because 2 companies can't get their arshes together and work out a fix for something like this. =((

[QUOTE=bur;625112]Btw, it's not a good thing to have "free RAM". The OS should always utilize all the RAM, even just for keeping stuff in the RAM that it might or might not need in a few minutes.

I'm not saying having 32 GB of RAM is bad, but for your usage I very much doubt you needed it.

I have 16 GB of RAM on a gaming computer. Don't fixate on "free RAM" even though some optimizer tools tried to sell that as a benefit.

This is for Linux, but true for Windows as well: [url]https://www.cloudways.com/blog/linux-ate-my-ram-memory-myth-busted/[/url][/QUOTE]

Depends on what games you play. Some simulation players are opting for 64 GB these days. Cities: Skylines with extra downloaded assets in particular eats up RAM.

32 GB is the least I'd put in a new build today. 16 GB can get a bit tight with lots of browser tabs open (especially web apps).

[QUOTE=ShirleyC;625122]So apparently this is an issue between my AMD graphics card and the Runescape client. This is the response I've received from Jagex support in regards to this:

Do I totally switch gears and buy an Intel desktop with Nvidia GPU? I totally deflated/frustrated and can't be out buying new computers because 2 companies can't get their arshes together and work out a fix for something like this. =(([/QUOTE]

If the game is that important to you, just buy an Nvidia GPU. There's nothing wrong with the rest of the machine!

[QUOTE=VBCurtis;625129]If the game is that important to you, just buy an Nvidia GPU. There's nothing wrong with the rest of the machine![/QUOTE]

It is a little bit. I am recently disabled and do not have a lot of options as to enjoyment. Not being able to work anymore changes your lifestyle choices. I will definitely look into changing the GPU since Jagex and AMD are not working too hard to get this resolved. Thank you everyone who's commented and tried to find resolution for this.

My apologies, I meant no implied judgement whatsoever for the game being important. This forum is full of folks who make computer-part-purchasing decisions based on a single application- you are no different from us!

[QUOTE=VBCurtis;625137]This forum is full of folks who make computer-part-purchasing decisions based on a single application- you are no different from us![/QUOTE][url]https://www.reddit.com/r/factorio/comments/108g7ru/amd_5800x3d_is_apparently_the_king_for_factorio/[/url]

:mike:

If it's a game-related issue - which should have been checked first, and is what I most suspected from the start - then it was completely off-topic for this forum.

Yes, I suppose I made a slight mistake in saying the problem started with the new memory, but I was just copying Paul Underwood and not checking the original posts - we may now assume the memory is fine, even though running at a slower speed than designed for (which, as far as I know, is normally OK with all types of PC memory).

Slightly off-topic, but interesting.

Maybe the OP will stick around here and hang out?

We hope so!

:tu:

[QUOTE=Andrew Usher;625180]If it's a game-related issue - which should have been checked first, and is what I most suspected from the start - then it was completely off-topic for this forum.

Yes, I suppose I made a slight mistake in saying the problem started with the new memory, but I was just copying Paul Underwood and not checking the original posts - we may now assume the memory is fine, even though running at a slower speed than designed for (which, as far as I know, is normally OK with all types of PC memory).[/QUOTE]

It is not just a matter of gaming, but one of GPU drivers and support by the game authors. As I pointed out, computers are highly complicated things, both hardware and software. Troubleshooting problems is often difficult; Eliminate what variables you can and test.

As far as the memory is concerned, running 3200MHz at 2133MHz should be okay by JDEC standards, but who knows what HP have tested and what they remove from the BIOS!

I tend to steer clear of DELL/HP/COMPAQ, and add Apple to those, because of their ATX non-standards.