[QUOTE=kladner;419195]Well Done, Sir![/QUOTE]

Indeed! :smile:

Thanks !

MSI support team answered me today and they asked me more details of the prime95 setup to try to reproduce the faulty results.

[QUOTE=Phil MjX;419258]MSI support team answered me today and they asked me more details of the prime95 setup to try to reproduce the faulty results.[/QUOTE]

This is not unexpected. There is a very low signal to noise ratio on the Wild Wobbly Web... :wink: It can take a while to be taken seriously.

Reply to them, and give your specific configuration in more detail. Link to this forum, again. If possible, run a few more tests and post the results here.

If anyone else who has had failures can post their results here, now would be a good time...

Remember, there are five stages of grief. The first is denial, the second is anger....

[QUOTE=chalsall;419261]If anyone else who has had failures can post their results here, now would be a good time...[/QUOTE]

Just because I think this is _really_ important, I'm going to keep :bump2:'ing this thread until we have consensus and conclusion.

Hardware vendors don't like admitting fault ("Think of the Children!!! Um, we mean, the liability...").

It is important that the consumers keep at this, IMHO.

You won't believe this. I actually managed to get the most knowledgeable person within Intel about the Skylake processor on the phone. The one you would expect to be so much fenced of from the outside world that you would expect not to be able to reach him.

Before I had finished my first sentence he figured out that I was calling from outside and told me he could not talk to me. I guess for good security reasons. I won't reveal his identity, but no one knowns the Skylake better than him. So, no, I didn't get the message across.

I posted a thread on [URL="https://communities.intel.com/thread/96157?forceNoRedirect=true"]Intels hardware forum[/URL]. See if that gets us anything.

What about posting somehow on LinkedIn's Intel CEO page/message? Is it possible?!

[QUOTE=pinhodecarlos;419359]What about posting somehow on LinkedIn's Intel CEO page/message? Is it possible?![/QUOTE]

Perhaps we could try to start making a media splash. Something along the lines of Ars Technica or similar.

[QUOTE=Dubslow;419363]Perhaps we could try to start making a media splash. Something along the lines of Ars Technica or similar.[/QUOTE]

I would argue against that.

Let's take this slowly, calmly, and methodically.

[QUOTE=chalsall;419364]I would argue against that.

Let's take this slowly, calmly, and methodically.[/QUOTE]

I don't disagree; my suggestion should only be considered, say, once we get another "base-touch" with MSI and ASRock (to see if the former have reproduced anything, and if the latter's corporate contacts have accomplished anything in the last week).

[QUOTE=tha;419357]You won't believe this. I actually managed to get the most knowledgeable person within Intel about the Skylake processor on the phone. The one you would expect to be so much fenced of from the outside world that you would expect not to be able to reach him.

Before I had finished my first sentence he figured out that I was calling from outside and told me he could not talk to me. I guess for good security reasons. I won't reveal his identity, but no one knowns the Skylake better than him. So, no, I didn't get the message across.[/QUOTE]

Have you tried emailing him? He might not be able to speak, but he could probably forward an email appropriately.

Perhaps try contacting the CEO Brian Krzanich. He's an engineer. brian.krzanich at intel.com might get to him (if not try brian.m.krzanich, following the normal formats for Intel). Explain the problem in the first sentence. Perhaps something like: "We have found a bug that consistently lock up Skylake processors and believe it may have security implications. We have been attempting to contact Intel without success." I would email him myself if I had the hardware in question.

[QUOTE=Mark Rose;419370]Have you tried emailing him? He might not be able to speak, but he could probably forward an email appropriately.
[/QUOTE]

I only picked up the phone after spending more than two hours browsing through the Intel website and Google looking for appropriate email addresses. Clearly there is a policy not to publish them on the internet. I can imagine good reasons for that.

I also prefer to give Intel as much head start on addressing this issue as possible. It is very understandable that behemoths that size need more than one signal before being able to pick this up. Just imagine what will happen when this story is going to hit Slashdot and the like.